Program participants will learn more about their own personal approach to handling conflict and better understand the consequences of conflict in a work setting. Participants will learn communication skills to address conflict and will have the opportunity to participate in role playing to practice those skills.


  • Better understand individual styles of handling conflict and how others handle conflict.
  • Understand and be able to begin to use communication skills helpful in addressing conflict.
  • Better understand how social justice issues may contribute to some types of conflict.
  • Know the resources available to seek assistance in resolving conflict.

Prerequisite: Prior to attending this session, participants will be expected to complete a Conflict Dynamics Profile (CDP-i), a confidential, self-assessment tool. The tool will be made available after registering for the workshop. There is no additional cost to utilize this tool. Participants will receive a confidential report of the results.

Note: This program is not a training program for prospective mediators.


If you are an individual with a disability and desire an accommodation, contact University Organizational and Professional Development or call 540-231-5100 during regular business hours at least 10 business days prior to the event. Additional advance notice may be required, depending on the type of program and the time necessary to secure the requested accommodation(s).

Time and Location

Mar. 1, Apr. 25
8:30 a.m.-4:30 p.m.
North End Center


Nikeshia Arthur
Office for Equity and Accessibility 


$150, includes breakfast and lunch
Payment and Cancellation Information

Certificate Available

This course can be used to meet elective requirements for any Professional Development Certificate.