This hands on, high energy workshop offers skills, tools, and practical applications for working effectively with internal and external customers.


  • Recognize individual listening tendencies and improve understanding of what people really want.
  • Use words to express empathy and sincerity.
  • Hold an effective dialogue that discusses customer needs.
  • Use successful problem-solving strategies to determine the real issues and find creative solutions.


If you are an individual with a disability and desire an accommodation, contact University Organizational and Professional Development or call 540-231-5100 during regular business hours at least 10 business days prior to the event. Additional advance notice may be required, depending on the type of program and the time necessary to secure the requested accommodation(s).

Time and Location

Feb. 15
8:30 a.m.-4:30 p.m.
North End Center


$150, includes breakfast and lunch
Payment and Cancellation Information

Certificate Available

This workshop is a core requirement for the Customer Service Excellence Certificate.